I am experiencing connection problems with my account

If you encounter connection problems with your account, here are the steps to follow:

You will need to clear your cache and delete cookies in your browser settings.

Chrome

On your computer:

1. Open Chrome on your computer.
2. In the upper right corner, click on "More."
3. Click on "More tools" > "Clear browsing data."
4. At the top of the page, select "All time" as the time range. To delete everything, select "All time."
5. Check the boxes next to "Cookies and site data" and "Cached images and files."
6. Click "Clear data."
7. For more information, click here.

On your iPhone and iPad:

1. On your iPhone or iPad, open the Chrome app.
2. At the bottom, tap More .
3. Tap History  Clear browsing data.
4. Make sure there’s a check mark next to "Cookies, Site Data," and "Cached Images and Files."
5. Tap Clear browsing data.
6. For more information, click here.

Sur Android :

1. On your Android phone or tablet, open the Chrome app.
2. At the top right, tap More .
3. Tap History  Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and site data" and "Cached images and files," check the boxes.
6. Tap Clear data.
7. For more information, click here.

Safari

On your Mac :

1. In the Safari app, choose Safari > Preferences, then click on Privacy.
2. Click on "Manage Website Data."
3. Select "mym.fans," then click "Remove."
4. For more information, click here.

Sur votre iPhone :

1. In settings, choose Safari.
2. Scroll down to tap on "Clear History and Website Data," "Clear," and "Close Tabs" (Note: This step will close all open tabs in Safari).
3. For more information, click ici.