This article is intended to help you with private media received but not in compliance. If you have not received paid private media within 72 hours, consult this procedure.
If you have received private content from a Public Figure that does not correspond in all respects to the request you had made, a refund request is possible.
👉 Solution: before making a refund request, make a new request to the Public Figure to try to obtain media for free. Explain that you are not completely satisfied with the media and give them the detailed reason. In most cases, the Public Figure will send back some media content.
MYM remains vigilant as to the conformity of requests and can proceed to reimbursement in the following cases only:
- A video is requested, the Public Figure sends a photo
- The Public Figure sends content from another person or is not on the photo/video
- The content is totally different from the request
If despite these actions the private media received still does not comply, send your request to Customer Service for a compliance study. You can rest assured that each case is thoroughly analyzed.