When paying for a subscription via our Epoch payment terminal, you may encounter the error "You already have a subscription".
This probably comes from the fact that you had an old account on MYM, with the same email address, and that you had already paid a subscription for this Creator.
👉🏻 Solution 1 : if you think you have another account with an active subscription to this same creator, contact us with as much information as possible to find it.
- Email linked to your your other account
- Nickname linked to your other account
- Name / First name linked to your other account
- Phone number associated linked to your other account
👉🏻 Solution 2: you can use our second Checkout payment terminal which has no limitations.
- Return to the Creator profile and click on "Subscribe"
- Choose again the subscription offer that interests you: Monthly or Semi-Annual
- Select a means of payment by Credit Card (payment via PayPal is not possible in this case because as handled only by Epoch)
- At the bottom of the page, check that the Checkout payment terminal has been assigned to you. Otherwise, click on the "Pay instead with Checkout" button
- Continue your payment and enjoy your subscription 😀