If you have paid a request for private media to a Public Figure but it has not been received, you can follow this procedure:
- Public Figures have 72 hours to produce their private media, once the subscriber has paid. If this time is not exceeded, wait a little longer 😊
- You can relaunch the Public Figure by sending a heart ❤️ in the chat, so that your request will go back to the top of their messages.
- If despite your best efforts the media is still not received after 72 hours, contact Customer Service to request a refund for the media.