Private media has been paid for but not received

 

If you have paid a Creator for a private media request and have not received it yet, here's what you can do:

  1. Creators have 72 hours to create their private media once you have made the payment. If this deadline has not been exceeded, don't worry, please be patient a little longer.😊
  1. You can relaunch the Creator by sending a HEY_YOU.png in the message box, so that your request will go back to the top of their messages.

  2. If despite your best efforts the media is still not received after 72 hours, contact Customer Service to request a refund for the media.
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