Private media has been paid for but not received

If you have paid a request for private media to a Creator but it has not been received, you can follow this procedure:

  1. Creators have 72 hours to produce their private media, once the subscriber has paid. If this time is not exceeded, wait a little longer 😊

  2. You can relaunch the Creator by sending a heart ❤️ in the chat, so that your request will go back to the top of their messages.

  3. If despite your best efforts the media is still not received after 72 hours, contact Customer Service to request a refund for the media.
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