We aim to make the billing process as simple and seamless as possible.
For creators with a professional account, every payment generated by MYM must be accompanied by a compliant invoice. This ensures quick processing and prevents your invoice from being rejected.
As soon as a payment is generated (based on the frequency of your choice), you must send us an invoice on your company's letterhead. This invoice must match the amount of the payment made by MYM. Don’t worry, we provide all the necessary details.
By following these steps, everything will be in order, and your payments will be processed quickly.
Essential elements for your invoice:
👉 Your document must include the word "Invoice." Titles such as "Estimate" or "Proforma Invoice" are not accepted.
👉 Issue date
👉 PU number
👉 Net and gross amounts: Clearly state both amounts.
👉 VAT amount and percentage: If you are not subject to VAT, specify "VAT: €0."
👉 Description of services.
👉 Recipient MYM:
- Billing address: MYM, 16 RUE CUVIER, 69006 LYON.
- EU VAT number: FR90809565906.
- Siret: 80956590600033.
Where to find the information?
You can find all these details on your Account Settings > Payments Received page as soon as a payment is generated by MYM. You can download your invoice directly from this section.
⚠️ Points to watch out for:
- Ensure all required information is included.
- If any details are missing or incorrect, we will have to reject your invoice. In such cases, you will receive an email explaining the reason for the rejection.
- Always refer to the provided information to ensure your invoice is compliant.
The amounts visible in your MYM account are NET. For companies subject to VAT in France, the 20% VAT must be added to your commission amount on your invoice.
Your commission payment will not be processed until this invoice is received and validated.
Switching to a professional account cannot be retroactive.
It is important to note that transfers are executed every Monday and Thursday morning after your invoice is validated.
By following these steps, everything will be in order, and your payments will be processed quickly.