Requesting a refund for media

You paid for media, but you didn't receive it, it doesn't match the creator's description or your request? Here's what to do in each case.

I didn't receive my media

1. Creators have 72 hours to create your media after you pay. If this period has not elapsed, please wait a little longer 😊
2. You can follow up with the creator by sending them a “Hey you!” in messaging: your request will move to the very top of their messages.
3. If you still haven't received the media after 72 hours, contact customer support to request a refund.

The media I received doesn't match my request or the creator's description

👉 Before requesting a refund, make a new request to the creator to try to get media for free. Explain why you're not satisfied, providing details about the reason: in most cases, the creator will send another piece of media.

mym can issue a refund only in the following cases:

• you requested a video and the creator sent a photo;
• the creator sent someone else's content or does not appear in the media;
• the media matches less than 50% of the creator's description. 

If the media still doesn't match your request despite your new request, send your request to customer support for a compliance review. Each case is thoroughly analyzed.